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Get organized! Find out why you aren't organized. Do you know how you are
spending your time? Are you managing your time according to your priorities?
This workshop begins with an introduction to Time Management. Participants
track their time usage over the period of a week. A follow up session is held to
put new practices into place where needed, Sessions are conducted on
premises. Materials are provided. Fees are charged per participant plus travel
expenses.
SALES DEVELOPMENT
Does your company live on sales revenue? If so, have you looked at where
you are spending your training dollars? If your company is like most, 85% of
the training dollars are spend on product knowledge education. Sales
managers complain there is little change. Sales skills have to be developed.
Our sales process has been used and found effective by hundreds of
companies selling everything from pipe to real estate. Sales managers love the
process because each individual prepares their own sales action plan. The
process is usually delivered over an eight week period, two hours per week,
on site or off. Materials are provided. Fees are charged per participant or flat
fee per class, plus travel expenses if applicable.
CUSTOMER SERVICE DEVELOPMENT
The perception of your customers about your service can be formed or
shattered in the matter of seconds. Do attitudes need adjusting? Do you
believe performance could be better? If your customer service staff could
benefit from improved communication skills, handling complaints more
effectively, increased job knowledge, broader understanding of human
behavior, benchmarking the services they deliver, setting goals, better
listening skills, and excelling in service, we can help. Our process is proven in
all types of businesses, from service garages to wealth management
companies. Materials are included. Fees are charged per participant, plus travel
expenses if applicable.
WORK PROCESS IMPROVEMENT
Are you thinking there is a better way to do things but you can't put your
finger on them? Work Process Improvement includes mapping your current
process, conducting focus groups with members from your customer chain
and identifying opportunities for improved efficiency and effectiveness. In
addition, a plan is developed for implementation and monitoring
measurements are established. Project length varies by complexity. Fees are
based upon consulting hours.
WORKSHOPS
A wide variety of workshops are offered at various locations and covering
various business topics, including: communications, hiring practices, Effective
Meetings, Ethics, Attitudes, and more. Offerings and pricing is published on
our website.